Shipping & Tracking
Fast, free, and transparent. Your order is on its way.
Free Shipping on All Orders
At Nova Threads, we believe great style shouldn't come with extra costs. That's why every order ships completely free, no matter the size or destination. No minimum purchase required. No surprise fees at checkout.
Whether you're ordering one piece or ten, shipping is always on us.
Order Processing
Processing Time
We aim to process all orders within 1 to 3 business days (Monday through Friday).
Cut-off Time
Orders placed before 22:00 GMT (London time) will be processed the same day. Orders placed after 22:00 GMT will be processed the next business day.
Note: Orders placed on weekends or holidays will be processed on the next business day.
Estimated Delivery Times
Once your order has been processed and shipped, you can expect delivery within the following timeframes:
- United States: 5 to 7 business days
- International: 10 to 15 business days
Please note that these are estimated delivery times and may vary depending on your location and local customs processing (for international orders).
How to Track Your Order
Staying updated on your order is easy. Here's how it works:
Order Confirmation
You'll receive an email confirmation as soon as your order is placed.
Shipping Notification
Once your order ships, you'll receive a shipping confirmation email with your tracking number.
Track Your Package
Use the tracking number provided to monitor your package's journey in real time.
Delivery
Your order arrives at your doorstep. Time to style up!
Can't find your tracking email? Check your spam or promotions folder. Still can't find it? Contact us and we'll help you out.
What If There's an Issue?
We do our best to ensure every order arrives on time and in perfect condition. However, if something goes wrong, we're here to help.
Common Issues:
- Delayed delivery: Contact us with your order number and we'll investigate.
- Lost package: We'll work with the carrier to locate your order or send a replacement.
- Damaged items: Reach out within 48 hours of delivery and we'll make it right.
Your satisfaction is our priority. If you have any concerns, don't hesitate to get in touch.
Questions About Your Order?
Our support team is available 24/7 to help you with anything.
Contact Us