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FAQ - Nova Threads

Frequently Asked Questions

Quick answers to common questions. Can't find what you're looking for? Contact us!

Once your order ships, you'll receive a shipping confirmation email with a tracking number. Use that number to track your package in real time. If you can't find the email, check your spam folder or contact us and we'll help you out.

We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days for a full refund. No questions asked. Items must be unworn, unwashed, and in original condition with tags attached.

Yes! We ship worldwide. International orders typically arrive within 10 to 15 business days. Please note that customs fees or import duties may apply depending on your country, and these are the responsibility of the customer.

Orders are processed within 1 to 3 business days. Once shipped, delivery takes approximately 5 to 7 business days within the United States and 10 to 15 business days for international orders. Learn more on our Shipping & Tracking page.

We process orders quickly to get them to you as fast as possible. If you need to change or cancel your order, contact us immediately. If your order hasn't been processed yet, we'll do our best to accommodate your request.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely through our encrypted checkout system.

We're here for you 24/7! You can reach us through our Contact page or email us directly. We aim to respond to all inquiries within 24 hours.

Yes, our products are designed to fit true to size. Each product page includes a detailed size guide to help you find your perfect fit. If you're between sizes or unsure, feel free to contact us for personalized sizing advice.